Tough conversations don’t start when you say your first word
They begin in your body — in the split second when your brain decides the conversation might threaten something important.
‘It Will Sort Itself Out’ (Hint: It probably won’t)
Why cognitive biases make leaders delay difficult conversations.
Most strategy failures don’t happen in the boardroom
They happen when leaders think they have communicated clearly but the team are unsure what it actually means for them.
Five Conversations That Build Trust — and Five That Test It
Trust is created and maintained in the conversations people have with their manager each week: some build trust and some test trust.